Radian6: Thanks to your Awesome Customer Service, I know my ancient notebook is not that sucky :-)

November 19, 2009 at 9:37 pm 1 comment

I was having trouble running Radian6 in my 3 year old notebook (1 GB RAM, 1.8 Ghz Pentium M processor). Basically, whenever I ran Radian6, the notebook would come to a halt. So in frustration I tweeted about it.

The customer service people at Radian6 not only tweeted back but emailed me as well. Once I provided them with some information on my notebook, they sorta explained the problem to me. And now I can be glad about the fact that it’s not my notebook but the internet connection that slows it down.

Below is the entire email conversation between Radian6 Customer Support and me. The final one on top is by Cory Perry – a Customer Support Specialist -at Radian6. I wonder how many firms have a customer support let alone a specialist! Plus check out how the system automatically forwards my email to not one, not two but SEVEN specialists.

——–Email Thread Below——————————————————————————————-

Cory Perry

to me

show details 8:49 PM (44 minutes ago)

Hi Freddie,

I can tell you from experience that you should be ok with what you have for specifications to be using Radian6.  I have a laptop that is a 1.4ghz processor and 512Ram and it works fine.  Because Radian6 is web based it eliminates most issues with computer specifications and puts the brunt of everything on your connection and browser.  Some of the things you could do would be to see if there are any processes that are killing your computer so to speak.  If you do ctrl + alt + del and run the task manager while Radian6 is running you can then see which processes are taking the most resources.  Eliminate other unwanted processes.  You could do a broadband speed test at a place like http://www.speakeasy.net/speedtest/ to see if your internet is limiting you.  Lastly your network card itself in the computer can be the cause of some problems.  For example I once had a card that was set to “full duplex”  which is the standard setting for a card but it would not work well unless I set it to “half duplex”.  This is probably not the case here but it wouldn’t hurt looking at it.

We do have some other logins that you could try but I am unaware if they would help your situation.  Please feel free to try them and let me know if this makes a difference.

http://www.radian6.com/login02 or   http://login02.radian6.com/

http://login.radian6.com/R6Login1.jsp

Cory

_______________________________

Be the social media expert!

Cory Perry | Customer Support Specialist | Radian6

Ph:506-452-9039 | Toll Free:1-888-6radian (672-3426)

www.radian6.com

Email: cory.perry@radian6.com

From: Radian6 Customer Support
Sent: Thursday, November 19, 2009 3:16 AM
To: Chris Ramsey; Nigel Orfei; Leesa Robertson; Chafic Haddad; Genieve Anderson; Cory Perry; Shawn Amos
Subject: FW: tweet

 


——————————————-
From:
Freddie Benjamin[SMTP:FREDDIE@2020SOCIAL.COM]
Sent:
Thursday, November 19, 2009 3:16:05 AM
To:
Radian6 Customer Support
Subject:
re: tweet
Auto forwarded by a Rule

Hi Genieve,

Thanks for reaching out.

To answer your questions: I have a Dell XPSM140 to run Radian6 right now. It is a Pentium M processor 1.8 Ghz with 1GB RAM. (One of the biggest reasons why Radian6 slows it down). I use Firefox almost exclusively right now though I do dabble with IE and chrome one in a while.

My major pain point is that though for work I can get a powerful Desktop, a lot of times I need to run Radian6 on the go in a laptop or netbook. If there were a lite version that would help a lot.

Thanks
Freddie

 


From: Genieve Anderson <support@radian6.com>
To:freddie_benjamin@yahoo.com” <freddie_benjamin@yahoo.com>
Sent: Tue, November 17, 2009 9:29:46 PM
Subject: Re: Tweet

Hi Freddie,

Could you give us some more information on how Radian6 slows down your computer? Like what exactly happens, what kind of computer do you have and what browser are you using?

We can investigate this for you.

Thanks,

Genieve

_________________________________________________________
Be the social media expert

Geniève Anderson | Sr Customer Support Specialist | Radian6
phone: 506.452.9039 | toll-free: 1-888.6radian | www.radian6.com
email: support@radian6.com

 

 

 

Posted via web from VTAS

——–END OF EMAIL THREAD————————————————————

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Entry filed under: Social Media.

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1 Comment Add your own

  • 1. Lauren Vargas  |  November 20, 2009 at 2:56 am

    We think our team is awesome, but it is always great to hear it from the people that matter most….YOU, our customer. Thank you, for the write-up.

    Lauren Vargas
    Community Manager at Radian6
    @VargasL

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